Refund policy

Last updated: October 26, 2026

This policy applies to all purchases on getviperus.com, operated by GNG Brands LLC, a Wyoming limited liability company ("VIPERUS," "we," "us," "our"). By placing an Order, you agree to this policy.

Important to Know

30-day money-back guarantee on unused items. Request your return within 30 days of delivery.
Unused only. Items must be unused, never applied to skin, complete, and in their original, undamaged packaging.
Return Authorization required. Email team@getviperus.com first. Returns sent without approval are rejected.
You pay all return costs. Returns go to our international return facility outside the United States. You pay all shipping, customs, duties, and taxes for the return, typically about $30 to $90 or more.
Our business address is not a return address.
Refunds are issued only after your return arrives and passes inspection.

1. 30-Day Money-Back Guarantee (Unused Items)

If you change your mind, you may return unused items within 30 days of the delivery date shown in tracking. If your Order arrived in several packages, the 30 days start with the last delivery.

Because the ViperCup is applied directly to the skin, used items cannot be returned for hygiene reasons. To qualify, every item must be:

Unused and never applied to skin
Complete, with all cups, cables, manuals, and accessories
In its original, undamaged packaging
In new, resellable condition

Defective items are handled under Section 8, not under this guarantee.

2. Return Authorization Required

All returns require prior written approval. To request one, email team@getviperus.com with:

Your order number
The items you want to return and the reason
Clear photos of the items and packaging

If approved, we will email you a Return Authorization with the return address and instructions. You must ship your return within 14 days of approval.

Returns sent without a valid Return Authorization, after it expires, or to any other address will be rejected and returned to the sender at the sender's expense.

Only our support team can approve a return. Our automated chat assistant cannot.

3. Our Business Address Is Not a Return Address

Our business address (GNG Brands LLC, 30 N Gould St Ste N, Sheridan, WY 82801) is an administrative address only. It is not a return facility. Items sent there cannot be processed or refunded.

4. Return Shipping Costs

Approved returns are shipped to our international return and inspection facility outside the United States.
Unless an item arrived damaged, defective, or incorrect, you are fully responsible for all return costs. This includes shipping fees, customs duties, taxes, and import charges.
International return shipping typically costs about $30 to $90 or more, depending on package size and the service you choose. These costs are not refunded.
Use a trackable, insured service. We are not responsible for returns that are lost, damaged, or delayed in transit.

5. Inspection and Refunds

Refunds are processed only after your return arrives and passes inspection.
Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may need additional time.
If items are missing, used, or damaged, we may refuse the refund or deduct the value of the affected items. We will inform you by email.
Items that fail inspection can be sent back to you at your expense if you request this within 30 days of our notice. After that, they may be disposed of.

6. Kits and Partial Returns

The Starter Kit (1 cup), Advanced Kit (2 cups), and Ultra Recovery Kit (4 cups) are priced as kits. If you return only part of a kit, the items you keep are recalculated at the price of the matching smaller kit at the time of your purchase. You are refunded the difference.

7. Free Gifts

Wormwood Massage Oil ($10 value): When returning an Ultra Recovery Kit, the oil must be returned unopened. Otherwise, $10 is deducted from your refund.
Zone Guide E-Book ($15 value): No deduction applies. Your license to use the e-book ends when your Order is refunded.
Free gifts have no cash value.

8. Damaged, Incorrect, or Defective Items

Damaged in transit or incorrect item: Email us within 7 days of delivery with your order number and clear photos.

30-Day Limited Warranty: We warrant to the original purchaser that the ViperCup is free from defects in materials and workmanship under normal use for 30 days from delivery. To make a claim, email us within that period with photos or a short video of the problem.

After review, we will offer one of the following, at our sole discretion:

A replacement at no charge
A partial refund
A full refund
Store credit

Usually no return is needed. If we ask you to return an item, we will cover the return cost.

The warranty does not cover:

Misuse, accidents, drops, or liquid damage
Improper charging, or use against the instructions
Modification or repair by anyone else
Normal wear or battery aging

To the extent permitted by law, implied warranties (including merchantability and fitness for a particular purpose) are limited to the 30-day warranty period. Some states do not allow limits on how long an implied warranty lasts, so this may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state.

9. Goodwill Offers

At our sole discretion, we may offer alternatives, such as:

A partial refund where you keep the product
A replacement
Store credit
A refund after you return the item at your own cost

These offers are voluntary and create no right to similar offers in the future. An offer is valid for 7 days and is accepted only by your written confirmation by email.

Accepting an offer fully and finally resolves your request for that Order. To the extent permitted by law, you agree not to request a further refund, return, or replacement, or to file a chargeback, for that Order. This does not limit rights that cannot be waived by law.

10. Non-Returnable Items

Used items, or items applied to skin (except defects under Section 8)
Items without original packaging, or not in resellable condition
Opened Wormwood Massage Oil
The Zone Guide E-Book (digital)
Returns requested after 30 days, or sent without a Return Authorization
Items not purchased on getviperus.com

11. Order Cancellations

You may cancel free of charge by emailing us before your Order is fulfilled. After fulfillment, this policy applies.

12. Refused or Undeliverable Packages

If a package is refused, unclaimed, or undeliverable because of an incorrect address, we may offer reshipment at your expense. Alternatively, we may refund the Order minus the actual return and handling costs we incur once the package is returned to us.